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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 219717 Views
  • 2 replies
  • 2 kudos

Resolved! Why is it so difficult to leave o2?

This is the most unfriendly service ever. Why can’t I just have a button to say leave us now? Or an option to say if you’re wanting to leave us do this? Everything is so obfuscated and I just can’t go get an option but I just want to leave! For the l...

Craigstar by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen phone

Hi, Phone stolen last weekend, badly damaged but now safe and with friends, but 60 miles away. I have a handset ready to use, but no SIM card. How can I get a replacement?

paulcoop by • Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Resolved! ordered wrong phone

I whent to order a phone and I have ordered the wrong one how do I cancel it and choose the phone I want

kye by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! End of contract

Hi! my device contract ends in January and I understand I will then just pay the sim only price. If I want to leave 02 at this point ,can I just cancel anytime? thank you!

Resolved! Cancelling airtime agreement

Dear sir/ madam, I finally finished paying for my 02 mobile monthly contract with credit agreement no. [Personal details removed]. With mobile phone number [Personal details removed]. Mobile account number [Personal details removed]. I have lost my o...

Galal by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly Extras

Hi new to O2 and just got my first bill. Two monthly extras I was not expecting:International Favourites 3 £8.34 and 50 Picture messages £4.26.Cant find out what these are for and why I have these charges as not aware of sending any picture messages ...

Silverfox by • Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Roaming Surcharges not appearing on bill

Hi, as the title states, I should have roaming surcharges on my bill but they don't seem to be appearing. I was abroad in France from 02 September to 30 September. I had used at least 15GB over the 25GB cap for data usage in the EU, and I received te...

Resolved! Remove a bolt on

Hi, ive tried to remove my bolt on as i dont need it renewing but it wont let me

Jess_kb by • Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

Resolved! Change payment date

Hi is it possible to change my payment date 

Joeeee by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos
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