on 30-06-2021 01:48
I try and try and try again but I simply cannot use the 02 site. All I want is to get more data but I go around in circles getting nowhere. The help numbers I'm refered to do not help at all. The options I need just aren't there
on 30-06-2021 03:35
on 30-06-2021 03:35
@O1nightmare See if there's anything in these links to help you:
My O2 - Bolt-ons - Mini Guide - O2 Community
Where is my discount or Extra Data? - O2 Community
If neither resolves your issue, call customer service in the morning.
Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
If silence doesn't work, say "Upgrade", "Lost/Stolen", or "Fraud" if you have to, to get put through to someone.
Best time to call is 8 am.
on 01-07-2021 11:08
on 01-07-2021 11:08
Hi @O1nightmare did any of the suggestions given above help you sort this out?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?