Keeping an old number when changing to pay monthly

[CzarinaMAA]

I am currently using a pay-as-you-go O2 sim. I recently purchased a pay-monthly sim. Is it possible to keep my old pay-as-you-go number when i switch to pay-monthly? Please help.

[MI5 · Accepted solution]

@CzarinaMAA 

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[gmarkj]

Yes it is.
You would need to call customer services (numbers in the link below) and ask them to move across the number.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[CzarinaMAA]

Hi thank you so much for your detailed reply. I tried following the link to fill in the form. Apparently, their system is still down.

[MI5]

@CzarinaMAA 

You can also call 202 from your O2 pay monthly sim to request the port via customer service.