Data plan for Apple Watch

[Sam14]

Hi I have an Apple Watch series 5 and trying to set up the data plan from the watch app. I log in to o2 and it states to choose a plan but nothing is loaded below so can’t select anything. It has been doing this for three days now and the guru said to keep trying! Not great customer service and they couldn’t tell me how long it would keep doing this for. Don’t know what to do now other than cancel my o2 contract and go elsewhere with my three contracts.

[Georgie]

Same here! My mums new watch is doing the same thing heading to Bluewater to see if either parties can fix it

[sandrapreston12]

Same here Same, disgusting service from o2 this morning!! Passed around 6 times on 1 call and dropped from others. No one has a clue what they are talking about!!

[Martin-O2]

Hey @sandrapreston12, @Sam14, @Georgie, @Davidt8980 I'm looking into this one for you. I'll need a few details so I'll send you all a quick message. 

[Georgie]

Just got back from Bluewater lady was really helpful but can’t fix it herself someone else walked in the shop with the exact same problem. Just got told to wait till end of next week and hopefully it should start working

[Cleoriff]

@Georgie 

Just repond to the Private Message sent to you by @Martin-O2 (community manager). He will add you to the list of those with the same issue.

[Martin-O2]

@sandrapreston12, @Sam14, @Georgie, @Davidt8980 This issue should now be resolved so please try again and let me know the results.