on 29-12-2018 18:06
I have a monthly O2 contract using an iPhone5s. Everything works fine in the UK.
I have just spent a week in Portugal and 1) could not send a text. 2)could not access the internet...message "not subscribed to a data...(or something like that)". Made a phone call to the UK OK but I did get a message "call assist" or similar.
Is this a problem for O2 to sort out or was I doing something wrong? I only go abroad a couple of times a year and would like to know the phone will work the same as in the UK ie download e-mails, send texts and check the weather etc
on 29-12-2018 18:34
It's far better to call. Also ask them to check there is no roaming bar on your account. It is important that the adviser knows to check what data bolt on you have. After an upgrade or tariff change oe even on a new account, for some reason the standard bolt on is Blackberry, useless for iphones.
on 29-12-2018 18:45
If not, you need to change your data apn to “mobile.o2.co.uk”
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)