Data allowance

[Anonymous]

Hi
I cannot see my data allowance either through the app or my account through the website. Been this way for a few days now.
Any help appreciated.

Thanks

[Anonymous]

So to clarify:

When I log in to my O2 account online I get the error message (using two different browsers) 

The app also gives me the error message 

The link from the balance check gives me the error message 

O2 suggested resetting password. Did nothing to help. 

Been told it will take 5 days to resolve after being escalated. 

[Anonymous]

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@Bambino wrote:

Sending a text will not give you your data remaining in the reply. If you're not able to see what you want to on your MyO2 page, contact Customer Service. 202 if Pay Monthly, 4445 if Pay & Go.

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[gemz4the1]

Can you please confirm if you are on Pay Monthly or PAYG?

[Anonymous]

Pay monthly.

[Bambino]

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@Anonymous wrote:

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@Bambino wrote:

Sending a text will not give you your data remaining in the reply. If you're not able to see what you want to on your MyO2 page, contact Customer Service. 202 if Pay Monthly, 4445 if Pay & Go.

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Then that's a new addition to the text reply, as in the past it didn't show data allowance remaining. In any event, the OP is saying he's getting an error message when he sends the text, so there is obviously a problem with his particular account.

[Anonymous]

The OP might be experiencing the myo2 glitch that many others are having

[gemz4the1]

Have you checked that your bill has been paid @Anonymous ?

[Anonymous]

Bill was due to be paid on 2nd but they haven't taken the payments. Odd.

[gemz4the1]

I've been having problems with Natwest and I rang O2 CS to check that th direct debit was taken and they said it was. 

Are you able to check your account balance on My O2?

You are best calling O2 CS to ask them to check that your direct debit was taken, if it hasn't then you would need to make a payment online as it clears any restrictions on your account within 2 hours.

[Anonymous]

Cheers. Balance shows zero. From past experience it means they have applied for the DD. But it hasn't been taken from my account yet.