DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[jonsie]

I've just checked using Firefox on mobile and I downloaded my latest bill just fine. I can even print it from my mobile if I ever need to. 

[Martin-O2]

Thank you for the update on your ability to access bills guys. I think this needs to be looked at in the wider context, not just for individual customers. I'll pass on your feedback and will give you all an update once I have more info. 

[TonyG]

Thanks, I have had this problem on and off for a few months. Customer help from O2 was predictably useless. Using that link works for me. I just want to add my voice to the chorus of customers here asking O2 to sort out what is an absolutely basic necessity for anyone who has to claim back mobile costs from their employers. I will be leaving O2 as soon as my contract is up, the collective inability to deliver a simple working website is beyond belief.

[Leanne4258]

I know im probably being dumb, lazy or both but I've wasted enough time with this stupid error page including live chat who told me it was my end not O2, to then come on here and find a 29 page thread on it! 

My error page states DASH_ERR04: The account number in the target address is invalid. I clicked on the Solved! see solution on another (same subject) thread and still cant see how to get my bills printed. It's so inconsistent as sometimes I can get my bill no problem, then times like today when i've emptied caches/deleted cookies/shut down restart and am just about ready to throw the damn phone out of the window and go with another provider 

[pgn]

Clear your browser's cache every time you leave O2, all cookies with O2 in.

Login to O2 Web site first, it gets confused if you log into Community forum first, @Leanne4258. 

If you still have the problem, @Martin-O2 needs to help... See below. 

https://community.o2.co.uk/t5/Pay-Monthly/download-and-print-bill/m-p/1013889/highlight/true#M119637

[Martin-O2]

Thanks for the mention @pgn! 

@Leanne4258 Please let me know if you continue to have issues with this. 

[Leanne4258]

Thank you for helping! I deleted history, cookies, turned the laptop off overnight, started it up again and..........exactly the same problem 

I have however managed to get the invoices I was wanting by going through the website on my iphone. 

[pgn]

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@Leanne4258 wrote:

Thank you for helping! I deleted history, cookies, turned the laptop off overnight, started it up again and..........exactly the same problem 

I have however managed to get the invoices I was wanting by going through the website on my iphone. 

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Progress, @Leanne4258, after a fashion :P. 

So perhaps a different browser on your laptop might help to isolate the problem. 

That you can successfully access the info you need on your mobile does, unfortunately, lend power to O2 CS's claim that the fault most likely is at your end... 

[jonsie]

The annoying bit is that this is a recurring monthly problem! 

[pgn]

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@jonsie wrote:

The annoying bit is that this is a recurring monthly problem! 

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The annoying thing is having to set my browser to auto-delete all cookies related to O2 websites and lithium every time I exit the browser. 

And having to login to MyO2 *before* logging into the O2 Community Forums *if* you want to View and Download your bill(s)  

I agree, @jonsie, it is much harder than it needs to be... yet we persist, or put up with these little foibles.