DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[arich]

What is this error? I phoned yesterday instead to get the bills emailed to me as I get

"DASH_ERR04: The account number in the target address is invalid" thrown when I try to view my bills. I need these for my VAT return!

No email, no bills, and I cant phone at the moment. How long can we expect this to be out?

[Cleoriff]

@MercedesSthe first post about this issue was on the 10th July. I know you can't fix it personally but how long does it take an experienced IT team to get it working again?  Apparently they discovered the 'bug' ages ago...:smileysad:

[MercedesS]

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@Cleoriff wrote:

@MercedesS the first post about this issue was on the 10th July. I know you can't fix it personally but how long does it take an experienced IT team to get it working again?  Apparently they discovered the 'bug' ages ago...:smileysad:

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Technical fixes are not as easy as we think. But I am sure they are doing their best. 

As I said, I am sorry we don't have any other update. 

[Cleoriff]

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@MercedesS wrote:

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@Cleoriff wrote:

@MercedesS the first post about this issue was on the 10th July. I know you can't fix it personally but how long does it take an experienced IT team to get it working again?  Apparently they discovered the 'bug' ages ago...:smileysad:

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Technical fixes are not as easy as we think. But I am sure they are doing their best. 

As I said, I am sorry we don't have any other update. 

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As an ex NHS employee I would say it's a good job we don't have to wait as long for our important 'technical stuff' to be fixed. ...As I said I am not aiming this comment at you personally. I am simply making a comparison.

[MercedesS]

Thanks, @Cleoriff! We will send your feedback to O2 

[Beenherebefore]

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@MercedesS wrote:

Thanks for understanding

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To be honest, I don't believe many of us do understand why it's taking O2 so long to, almost certainly, amend a small section of coding.

[Anonymous]

Has this been resolved yet please??

[Cleoriff]

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@Anonymous wrote:

Has this been resolved yet please??

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Sadly no @Anonymous

[jonsie]

I am of the opinion that the outsourced IT team have O2 pretty low down on their priority last. A month now and still no fix. Surely if you can identify a problem then a fix should be fairly routine and quick?

[Cleoriff]

Many people are having the same issue @Anonymous O2 are currently working on a fix.:smileysad:  See the link posted by @jonsie (Another one to merge @MercedesS? )