DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[jonsie]

This is taking a substantial amount of time to fix seeing that they have identified the problem. 

[Anonymous]

im having the same problem.. called o2 customer service they supposdly sent me emails of bills, but i never got it.  reported this fault to o2, but its never going to be resolved.... o2.... come on sort it out.

[pgn]

Still no update, I presume, @MercedesS or @Marjo or @Martin-O2 (if Martin's back from holiday yet!)?

I tried to get the O2 Twitter team to e-mail me the version of my bill that shows both my Air Time spend and my Device Plan payment on 6th Aug, they passed me onto the regular Contact Us service.

The person on that service advised me "...there is an issue with the My O2 app and the website...", and asked me to call 202.

A call to 202 on 6th Aug resulted in me being promised an e-mail copy of July and August bills, a FULL version that shows both DevicePlan and AirTime components, within 24hrs and for the princely sum of £1.50 (which I was advised I should be able to claim back when it appears on my next bill...) (Tautological, isn't it? ).

It is now more than 48hours later and still no e-mail with those bills...

When is this known problem going to be addressed?

[jonsie]

Not helpful at all, why can't an adviser take ownership of a request and follow it through? Not hard to email a copy or post it! 

[pgn]

I had one excellent advisor, John, from the O2 Twitter team - he e-mailed me the AirTime bills within an hour.  Alas, the DevicePlan component, that normally shows on the "My Bill" summary page on the website (when it's working!), does not show on these, hence my repeat call to O2 for theese 2 most recent bills... @Marjo

[Cleoriff]

This is getting out of hand now. Obviously only affecting selected people as I have no problem with mine...but EVERYONE is entitled to see what the hell they are paying for!! How can you query if anything is wrong?

[jonsie]

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@Cleoriff wrote:

This is getting out of hand now. Obviously only affecting selected people as I have no problem with mine...but EVERYONE is entitled to see what the hell they are paying for!! How can you query if anything is wrong?

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I totally agree,there is just no excuse for the apathy in O2 customer service and their IT team.

[Anonymous]

When this is done, I have reported a problem about 2 months ago. I have not been able to download my invoices in pdf for 2 months. Last time a lady with a live chat after 2 hours of writing agreed to send me my email account. Yesterday I asked for the same thing because I needed the bill and I heard that I can not send to the email. Maybe someone has an idea how to fix this

[MI5]

No one here can fix anything.
You need to keep on asking customer service to provide your bills until o2 fix the issue.

[MercedesS]

Hello guys,

Sadly no new news. As we said, the cause of the issue has been discovered and a fix is being worked on. Unfortunately no ETA as yet.  

Thanks for understanding