DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[pgn]

@adamtemp64Hmmm... I added a postscript to your tweet, also no response... It relates to the Device Plan aspect of an O2 Refresh bill

https://twitter.com/pgnx/status/893883535488057348

[Anonymous]

For the second month in a row I have tried to download my O2 iPhone bill from the internet page and I get the following error.  Please fix this. 

URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=2506932502&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=3764f385-8aec-4d45-8420-c68292b56a8a
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time:  07/08/2017 09:14:54

[Cleoriff]

@AnonymousThis is an ongoing issue sadly. A long thread about it here. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-Cant-download-old-bills/m-p/1064495#M133184  O2 are looking for a fix....

[adamtemp64]

long thread here with o2 response https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-Cant-download-old-bills/td-p/1059754

[Cleoriff]

@Marjo@MercedesSAnother one to be transferred to main thread?

[MercedesS]

Hello @Anonymous

We are sorry to hear about your problem. We will post any updates as we get them. Thanks for your patience.

[adamtemp64]

still no reply on twitter lol

[gmarkj]

My bill is going to be due (again...) on the 10th.
Am I going to be able to view it properly or are we still waiting for the fix to come in? @Marjo @MercedesS @Martin-O2

[MercedesS]

Sorry @gmarkj, still no updates 

[Anonymous]

Still a problem today 8th August 2017

DASH_ERR04: The account number in the target address is invalid.