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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237757 Views
  • 2 replies
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Resolved! Sim card

Hi, I recently upgraded one of the phones I have on pay monthly with you. I ordered a new sim due to the previous sim being lost. The new sim doesn’t work. Please can you advise?

Lana3 by • Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

Significant bill rise

I recently received email informing me my bill was going up to £88.88 however the mobile ending 9385 is not mine I usually pay around £30 per month

JillC by • Level 1: Joiner
  • 299 Views
  • 2 replies
  • 0 kudos

Resolved! Age control

need to verify my age

666PD by • Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Activate my new sim

I’m an existing o2 customer. I’ve just changed my pay monthly tarif and inserted my new sim. It’s not working. Please can we activate it and I want to keep my same old o2 number.

Nalan by • Level 1: Joiner
  • 354 Views
  • 2 replies
  • 0 kudos

Upgrades with MPD nightmare

Hiis anyone else having issues with ordering upgrades with MPD and upgrading with O2?been a customer with 02 for years never had issues with upgrading with MPD before, this time so far I’ve been waiting 10 days. MPD are saying there are technical iss...

Sarah64 by • Level 1: Joiner
  • 738 Views
  • 5 replies
  • 0 kudos

Resolved! Update my address on your system

Hi I've updated my address on my o2 address please may you update my address on your system to please

Sv69 by • Level 1: Joiner
  • 346 Views
  • 2 replies
  • 0 kudos

Resolved! Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

Cas1 by • Level 1: Joiner
  • 1121 Views
  • 4 replies
  • 0 kudos

Mobile data while staying in Morocco?

This thread https://community.o2.co.uk/t5/Welcome-News/Roaming-on-O2-All-you-need-to-know/m-p/1537350#M37878 leads me to this page https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad with a paragraph that says: "If you don’t have O2 Travel ...

Resolved! Cancel

Can i cancel my sim please

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