Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone

Why can’t find my order and it wasn’t ready at the store but taken the money from my acccount

Resolved! eSIM order

Hi, I’ve somehow accidentally ordered an eSIM whilst switching to a new phone with a different provider! I now have two sims on my new phone and want to cancel the o2 eSIM

Billing

Hi This months bill is far greater then the usual £13 and says data plan has been exceeded. I can’t access the actual bill as it keeps asking to send security code to a mobile number which isn’t to hand. Could the security code be sent via email addr...

Resolved! Contract / keep number

Hi, I currently have a SIM only plan and unfortunately my handset has broken. I am looking at taking out a new contract with a new provider but would like to keep my number. Will this be possible? If so would I need a PAC code?

Phone number change

I changed from pay as you go to a contract and want to use my current phone number. My calls are coming through to current number but people can still text the temporary number also.

Bad 4G on O2

I’m a new customer to O2 coming from three and they never mentioned how horrendous the 4G speed actually is it struggles to load google.com ! I seen couple forms about this issue suggesting we use 3G instead but my issue is I have a iPhone 14 Pro Max...

Resolved! My bill

Hello I am having trouble paying my direct debit payment to you this month so could I please have a little extra time to pay? I will be able to pay this on the 14th June, I am really sorry for the inconvenience