Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2-050151461-001

What is this bill, I am not sure why there is a £800 bill? Please email meinazk89**Personal info**

Upgrade Issues

Anybody else having upgrade issues ..?I upgraded my contract on Tuesday and everything went through fine. All pre contract documents received and email confirmation of my order and delivery date for the next day. However no phone arrived on the deliv...

Change tariff

I want to change tariff using the money in top up it

Resolved! stolen phone

my phone was stolen and i want to see how much i have to pay left on my phone but i can’t get the confirmation code because it’s been stolen

Resolved! O2 Travel Inclusive Zone and O2 Travel

I will be using my phone in Bermuda which I note is in the O2 Travel Zone for £6/day. I have the Travel Inclusive Zone bolt-on.My question, if anyone is able to help, is do I also need to activate O2 Travel to benefit from the fixed-price unlimited d...

Resolved! O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Hi. I was able to add the O2 Travel (for O2 Travel Inclusive Zone) Bolt On for free, but then the description says "Costs £6.00 a day, when used". Does this mean I am able to use my phone in countries on the O2 Travel Inclusive Zone (e.g. USA) for fr...

Mobile Direct new contract prohlems

Hi, I bought a phone and o2 contract deal from mobile direct 2 weeks ago. They haven’t been able to set up my O2 account and claim that an IT system change at O2 is the cause of the problem. They say it’s a blanket issue between the, and O2 and can’t...

Help! O2 ruined my credit score-NO RESPONSE FROM THEM.

More info (Highlight to read)More info (Highlight to read)O2 have ruined my credit score during their merge with Virgin. I simply do not have any outstanding bills and now my credit score is ruined. I have sent 5 emails to the credit filer team with ...

Extra charge on my bill

Hi I looked on my online banking to find out there are two payments going to be taken on the 28th may 2024. The first one is for £15.30 which is my normal monthly payment. The other is for £9.73 which i dont understand why im paying this extra paymen...

Resolved! Upgrade

Hi I upgraded my phone this morning the payment is pending but I haven't had any comformation of this and it still says I can up date it

O2

Forum Posts