Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! O2 mistake … so angry

In may I bought a I phone SE under 02 contract on line with phone direct . When the phone arrived, I decided to sent it back as it was too small. I contacted phone direct and sent the phone back. They assured me that everything is going to be cancell...

Doccevida by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Using O2 PAYM in Guernsey

Hi,I have a PAYM with O2. I am going to Guernsey for a break. I checked here Using your phone abroad | Pay Monthly | Help & Support | O2 and it says the Guernsey is in Europe Zone and read "your data (subject to a roaming limit), minutes and text all...

IslandBoy by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Paying double

Why am I being charged twice for Disney in same month. On 11th is £6.99then 14th. £6.11. I don’t understand why I should be paying twice ??

Abbys7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do you unlock your phone

How do you unlock your phone from o2 I’m wanting to upgrade and sell my phone. But I have been trying to find out how to unlock it and I can’t find anything

Breony by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Use of phone abroad

Can anyone help please? I live in Northern Ireland, as soon as I leave I loose service and being able to use my phone. Has never worked since got contract 2 years ago but now I travel at least monthly for work so need access. 02 customer service put ...

Resolved! phone switched off

i orderd an ipad from you which i got today but now my 02 pay monthly phone has been switched off thats not what i wanted i wanted the ipad as extra not instead of my phone

Resolved! Change direct debit date

I would like to change my direct debit date to the 25th of every month please

G25 by Level 1: Joiner
  • 1 replies
  • 1 kudos


Hi, could you please explain what options do we have to freeze paying monthly during the break or paying less, or...Becouse I'm a student full time and also part time worker but i can't work now becouse coronavirus?

Kameliya by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Credit check

I am not an o2 customer and never applied for o2 contract, I have recently been billed by o2 and a credit check run against me by o2. Who do I speak to about this or who do I contact to resolve this.