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Level 1: Joiner
Posts: 1
Registered: ‎27-02-2017
Accepted Solution

Customer service

Is there any way at all to speak to somebody from o2 during the ongoing coronavirus crisis? There seems to be no live chat, no customer service centre and no way of getting support.
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Posts: 80,283
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Customer service

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Level 1: Joiner
Posts: 1
Registered: ‎08-07-2013

Re: Customer service

Good luck ! Been trying to get in touch with customer service all week they are not available, Customer service is NON existent...
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Level 1: Joiner
Posts: 3
Registered: ‎18-01-2019

Re: Customer service

I have tried to contact a real person at O2 for three weeks without success. I wanted to discuss my account to prevent the service being restricted but not a hope. Other service providers have real people who have helped but not O2. Very poor
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Level 1: Joiner
Posts: 3
Registered: ‎18-01-2019

Re: Customer service

I have tried to contact a real person at O2 for three weeks without success. I wanted to discuss my account to prevent the service being restricted but not a hope. Other service providers have real people who have helped but not O2. Very poor