Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill payment

£184.48 .....This is the large bill I have received this morning and only then did I work out why I couldn't make calls or access the net today..I could only manage £25 as I am already in my overdraft and Don't have enough to cover all this cost so I...

Resolved! Replacement sim chat to advisor

Finding it impossible to replace my skm if they wanna send code to said sim any help appreciated

Resolved! Web chat with advisor???

Says you can chat with a advisor online but can’t find anything to put me through to one. Just keeps chucking me to pages that make no relevance to me going to web chat??

Resolved! Does Sim Need Enablement for use outside UK?

I have recently returned to O2. I remember in the past I had to have my sim enabled for use outside of the UK. Is that still a requirement? or am mis-remembering?

Resolved! Using my phone in Dubai

Hello, I am new to O2. Will be travelling to Dubai in November. Do I have to do anything to use my phone there and will it be expensive. Won't need to make or receive calls, just need access to the Internet for listening/watching Spotify and YouTube....

Resolved! Does my upgrade end my Sim only contract?

Hi I’ve upgraded to a IPhone XR with a sim deal but I already have a sim only deal will that now end and I’ll just have the new upgrade deal or do I still have the sim only contract too? And also I didn’t say I needed a new SIM card because I thought...

Resolved! Phone cut off

Does anyone know how I can get in contact with o2 as my phone has been cut off for a unpaid bill due to being out of work ?

Resolved! Hi there

Hi there, I want to know about my airtime plan cost, bill is showed me £50, but unlimited airtime plan cost is £35, let me know which type bill’s included my airtime plan cost.

Resolved! Europe holiday but need to call my partner in Canada

Hi I purchased a international bolt on for making calls from UK to Canada. I am now going on holiday to the Canary Islands and wanted to check if that bolt will still work or will the charges be different to call from Canary Islands to Canada?

Resolved! Upgrade

Hello I’m just looking for a bit of help with my bill. So I already had a sim and then 6 months later I upgraded to a phone. This month it has been a month since I got the phone and it’s time to pay my airtime bill but my airtime bill is a lot more t...

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