Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Apple Watch Pairing

Hi,I want to buy my partner an Apple Watch on a Pay Monthly plan. However, when trying to buy it only allows me to select an option to pair with my own number which I don’t want to do. How do I purchase the new Apple Watch Series 6 on a contract with...

Making calls and texts

I cannot make calls or send texts on my contract and haven’t been able to for months now??

Resolved! Payment date

I want to change my payment date to the 1st of every month

Resolved! Can’t make calls

Just upgraded to a 12 with new sim - all stuff transferred no problems new phone though won’t make outgoing calls (receives them) old phone still able to make calls

Resolved! Bill

I keep getting charged extra for sync what is this?

Fraud

I found out that sometime in 2017 my ex wife took out a mobile phone contract with o2 in my name without telling me and gave the phone to her friend. I managed to cancel the contract myself sometime between September- December 2017. I paid around £11...

New sim not working

My old sim stopped working, got a new sim which won’t connect to the network. Can’t access my old phone to get the text messages they are sending. Can’t get through to anyone on the phone, just an automated machine who keeps disconnecting me. They se...