Credit not received

[Chris1980]

I was told by 02 customer service that I would receive £20 credit to my account due to the fact they left me without a phone line for Christmas and new year. 

Imagine my surprise when the bill came out this month and the credit was not applied and therefore the full amount was taken. 
So far this, coupled with the absolute farcical port request incident and the fact I now never have signal on my phone despite being told 02 4g was good in my area means I am seriously regretting moving to 02. The website customer service is useless. It doesn't matter what time of day you try to get help it says we can't help you we're too busy. 

Can anyone tell where I am supposed to be able to see this credit. Having read other people's posts it seems this is a common tactic by 02. Promise credit and then never deliver. Why am I not shocked 

[MI5 · Accepted solution]

@Chris1980 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[gmarkj]

It would just appear on the bill under "Other charges & credits" once the bill has been produced @Chris1980 

You should also see it on recent charges before the bill is created.

Follow the instructions in the guide below to see where it is (it shows in the same place as the community reward, so adding that guide too).

Guide: How do I get to the 'Download Bill' page? 

Guide: How do I know my Community reward has been applied? 

[MI5]

As a new customer, I would expect @Chris1980 to be on a 360 account, which as we know, has a different billing system.

[gmarkj]

So the main billing system/pages (shown in both of the above guides) is being replaced completely and will look very different @MI5 ?

Are any of the community regulars on the new system and can share what it now looks like?

Will the My o2 app also appear to be different?

So many questions!!!

[MI5]

@jonsie has one on the new system @gmarkj 

It just shows an error when trying to get to the old download pages.

[gmarkj]

You would have thought that there would be a need for something similar though @MI5 ?

Surely can't remove one system without a replacement...

[MI5]

Yes, absolutely @gmarkj