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Credit and refund.

Ryan1
Level 1: Joiner
  • 30 Posts
  • 7 Topics
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Registered:
Hi just asking for a bit of info.. CS said they would apply to credit to my account and then issuse a refund but keep getting told different dates everytime i call.
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MI5
Level 94: Supreme
  • 152180 Posts
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Registered:
Credits don't usually show until your bill is generated but you can check by following the guide here
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-know-my-Community-reward-has-been-applied/ba-p/...
If nothing is showing, you'll have to chase it up with customer services.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 3
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2 REPLIES 2

MI5
Level 94: Supreme
  • 152180 Posts
  • 651 Topics
  • 28996 Solutions
Registered:
Credits don't usually show until your bill is generated but you can check by following the guide here
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-know-my-Community-reward-has-been-applied/ba-p/...
If nothing is showing, you'll have to chase it up with customer services.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
818 Views

Marjo
Former Staff
  • 7881 Posts
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Registered:

Hi @Ryan1, let us know how you get on with this and if the above info was helpful?

Message 3 of 3
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