on 07-05-2019 18:47
Solved! Go to Solution.
on 07-05-2019 18:52
on 07-05-2019 18:52
on 07-05-2019 18:52
There is no phone number just this email and address
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
If you are having no joy with them I will mention one of our community managers @EmilieT who may be able to help you tomorrow
Veritas Numquam Perit
on 07-05-2019 20:24
on 08-05-2019 08:47
Good morning @Anu, and welcome to the forum Have you already contacted the credit referrals team via the contact details above? If you have and have not received a reply yet, I can certainly chase this up for you!
Thanks for the mentions @MI5 and @Cleoriff
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 08-05-2019 11:29 - last edited on 08-05-2019 11:33 by EmilieT
on 08-05-2019 11:29 - last edited on 08-05-2019 11:33 by EmilieT
Good morning Emily,
Thank you for the efficient response. I have emailed twice now chasing it up to no avail - I understand it takes a while so I waited before I sent another email. If you can chase it up for me please, that will be kind - I sent the message under my email - [Removed personal information].
Thank you so much once again, the service here is really effective! Please let me know if there any details you need from me.
Anu
on 08-05-2019 11:35
on 08-05-2019 11:35
Hi @Anu, thanks for coming back to me, and for the additional info! I will need a few more details to chase this for you, so I will send you a Private Message now. You will be able to read it and reply to it from your Messages in the top right section of the page
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 01-12-2019 17:08
on 01-12-2019 17:08
Hi there
I am having this issue right now. I have posted about it here:
https://community.o2.co.uk/t5/Discussions-and-Feedback/o2-have-INCORRECTLY-messed-up-my-credit-score...
i would love some help solving it as its getting urgent. I am rushing to get a house and just discovered this mistake by o2. It's crushing.
I have already sent several emails to the creditfilereferrals team but received no response yet.
I am considering my legal positions as it's causing me financial harm.
I would be very thankful for help here.
on 02-12-2019 10:04
on 02-12-2019 10:04
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-12-2019 13:52
on 02-12-2019 13:52
Cheers for the tag @gmarkj! @jcass1 I've responded to this over in your other thread.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?