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on 07-05-2019 18:47
It’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.
Does anyone know a number for credit referrals or what any member of the O2 team can do to rectify this please?
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on 07-05-2019 18:52
Contact details:
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
@EmilieT might be able to help though.
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on 07-05-2019 18:52
Contact details:
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
@EmilieT might be able to help though.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-05-2019 18:52
There is no phone number just this email and address
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
If you are having no joy with them I will mention one of our community managers @EmilieT who may be able to help you tomorrow
Veritas Numquam Perit
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on 07-05-2019 20:24
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on 08-05-2019 08:47
Good morning @Anu, and welcome to the forum Have you already contacted the credit referrals team via the contact details above? If you have and have not received a reply yet, I can certainly chase this up for you!
Thanks for the mentions @MI5 and @Cleoriff
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on 08-05-2019 11:29 - last edited on 08-05-2019 11:33 by EmilieT
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on 08-05-2019 11:29 - last edited on 08-05-2019 11:33 by EmilieT
Good morning Emily,
Thank you for the efficient response. I have emailed twice now chasing it up to no avail - I understand it takes a while so I waited before I sent another email. If you can chase it up for me please, that will be kind - I sent the message under my email - [Removed personal information].
Thank you so much once again, the service here is really effective! Please let me know if there any details you need from me.
Anu
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on 08-05-2019 11:35
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on 08-05-2019 11:35
Hi @Anu, thanks for coming back to me, and for the additional info! I will need a few more details to chase this for you, so I will send you a Private Message now. You will be able to read it and reply to it from your Messages in the top right section of the page
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If you'd like to take part, why not register?
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on 01-12-2019 17:08
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on 01-12-2019 17:08
Hi there
I am having this issue right now. I have posted about it here:
https://community.o2.co.uk/t5/Discussions-and-Feedback/o2-have-INCORRECTLY-messed-up-my-credit-score...
i would love some help solving it as its getting urgent. I am rushing to get a house and just discovered this mistake by o2. It's crushing.
I have already sent several emails to the creditfilereferrals team but received no response yet.
I am considering my legal positions as it's causing me financial harm.
I would be very thankful for help here.
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on 02-12-2019 10:04
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on 02-12-2019 10:04
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 02-12-2019 13:52
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on 02-12-2019 13:52
Cheers for the tag @gmarkj! @jcass1 I've responded to this over in your other thread.
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