Credit File Referral

[Anu]

Good evening

It’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.

Does anyone know a number for credit referrals or what any member of the O2 team can do to rectify this please?

[MI5 · Accepted solution]

@Anu no number to call unfortunately.
Contact details:
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
@EmilieT might be able to help though.

[Cleoriff]

@Anu 

There is no phone number just this email and address

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

If you are having no joy with them I will mention one of our community managers @EmilieT  who may be able to help you tomorrow

[Anu]

Please and thank you

[EmilieT]

Good morning @Anu, and welcome to the forum  Have you already contacted the credit referrals team via the contact details above? If you have and have not received a reply yet, I can certainly chase this up for you!

Thanks for the mentions @MI5 and @Cleoriff 

[Anu]

Good morning Emily,

Thank you for the efficient response. I have emailed twice now chasing it up to no avail - I understand it takes a while so I waited before I sent another email. If you can chase it up for me please, that will be kind - I sent the message under my email - [Removed personal information].

Thank you so much once again, the service here is really effective! Please let me know if there any details you need from me.

Anu

[EmilieT]

Hi @Anu, thanks for coming back to me, and for the additional info! I will need a few more details to chase this for you, so I will send you a Private Message now. You will be able to read it and reply to it from your Messages in the top right section of the page

[jcass1]

Hi there

I am having this issue right now. I have posted about it here: 
https://community.o2.co.uk/t5/Discussions-and-Feedback/o2-have-INCORRECTLY-messed-up-my-credit-score...


i would love some help solving it as its getting urgent. I am rushing to get a house and just discovered this mistake by o2. It's crushing. 

I have already sent several emails to the creditfilereferrals team but received no response yet. 
I am considering my legal positions as it's causing me financial harm. 

I would be very thankful for help here. 

[gmarkj]

Some more help required @Marjo @Martin-O2

[Martin-O2]

Cheers for the tag @gmarkj! @jcass1 I've responded to this over in your other thread.