Courier n losing phone

[Pipstop78]

So I sent the first phone back through the courier that 02 sent to my house to pick up the faulty phone, they sent me another one which I sent back cause didn't want to be with that phone so now when I get through to someone they are telling me that I didn't send the phone back which I no I did through the courier but don't have any proof from them help

[MI5 · Accepted solution]

@Pipstop78 

The courier would have given you a tracking number which you can check, but it can take up to 2 weeks for O2 to scan it back in and process the return.

[Pipstop78]

Never received a tracking number from the courier

[madasaf1sh]

@Pipstop78

Im afraid to say if the courier didn't leave you a tracking number or receipt, its your word against the couriers.

I would recommend contacting the courier company who picked up the package and see if they have any record of the collection.

[MI5]

@Pipstop78 

No collection note, receipt or anything at all from the courier?

Which one was it?

[Pipstop78]

Think it was DPD

[MI5]

@Pipstop78 

The DPD website indicates how to get a tracking number. 

https://www.dpdlocal-online.co.uk/help-centre/parcels/question/delivery/how-do-i-track-my-parcel#:~:....

I guess O2 need to do this though as they initiated the order.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Pipstop78]

Thank you everyone everything is now been sorted spoke to someone from customers services

[MI5]

You're welcome