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on 15-02-2021 16:30
Solved! Go to Solution.
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on 15-02-2021 16:43
The courier would have given you a tracking number which you can check, but it can take up to 2 weeks for O2 to scan it back in and process the return.
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on 15-02-2021 16:43
The courier would have given you a tracking number which you can check, but it can take up to 2 weeks for O2 to scan it back in and process the return.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-02-2021 17:02
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on 15-02-2021 17:18
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on 15-02-2021 17:18
Im afraid to say if the courier didn't leave you a tracking number or receipt, its your word against the couriers.
I would recommend contacting the courier company who picked up the package and see if they have any record of the collection.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 15-02-2021 17:22
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on 15-02-2021 17:22
No collection note, receipt or anything at all from the courier?
Which one was it?
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on 15-02-2021 17:39
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on 15-02-2021 17:44
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on 15-02-2021 17:44
The DPD website indicates how to get a tracking number.
I guess O2 need to do this though as they initiated the order.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
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on 15-02-2021 20:54
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on 15-02-2021 21:10
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on 15-02-2021 21:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.