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on 14-03-2018 22:58
Solved! Go to Solution.
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on 15-03-2018 00:09
If purchased from store, you can cancel in store.
If any other method, including click and collect, you must ring customer services.

on 14-03-2018 23:02
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on 14-03-2018 23:02
@Guevara You need to contact customer service to cancel contracts. The store can’t do it
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
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on 14-03-2018 23:06
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-03-2018 23:16
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on 14-03-2018 23:16
Can you feed this back @Martin-O2 or @Marjo so that we can get clarification on this? I always understood it had to be done through customer service but if it's saying in the contract that it can be done instore then it needs to be made clear that it is only possible if purchased instore?
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on 14-03-2018 23:28
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on 14-03-2018 23:28
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on 14-03-2018 23:34
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on 14-03-2018 23:34
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on 14-03-2018 23:41
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on 14-03-2018 23:41
Yes I do find both posts confusing. One enquiring about direct debit and the other regarding the cooling off period.
With regards to the change of mind policy though, it does quite clearly state the process for return.
I always thought if bought instore it was returned instore
Online or telephone purchases returned using Customer services.
Veritas Numquam Perit
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on 14-03-2018 23:55
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on 14-03-2018 23:59
Your discount will get applied if told it would.
Your direct debit will leave your bank on the date o2 tell you in your bill which will be emailed to you, and text to you as well.
If you have reservations, pop into your o2 store, they are paid to help you, and will do.
Lastly, enjoy your new phone.
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on 15-03-2018 00:05
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on 15-03-2018 00:05

