cancel
Showing results for 
Search instead for 
Did you mean: 

Contract

Maddie4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi All

 

I was wondering if anyone has the same issue, I took a phone contract out with 02 and according to their records it was back in 2020.

 

Now my issue is that when I took this contract out, I collected it from the 02 Shop where masks were not worn and Covid 19 didn’t even exist. So what is this really all about??

So my contract has been changed and added another year or so to it, how is this possible? Where has the money gone what I have paid already and why the hell am I paying for an extra year or possibly more on this contract. 

What is going on? 
Anyone else seen this happening with their contracts. 

My advice is: PLEASE check your contract date for when it’s up for renewal, I seriously think there is something 

Message 1 of 2
135 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 61: Brainiac
  • 23243 Posts
  • 172 Topics
  • 570 Solutions
Registered:

O2 started to permit 3-year contracts in August 2018, a rather sneaky way of making an expensive phone look cheaper.

Your contract documents will be in your MyO2, under View and print older bills, "My Documents" section, so you can check what you signed up to, @Maddie4.

Screenshot_20210906-064650.png

Your Device Plan CCA, above the red-circled section in the screenshot above, will also show you when and what duration you signed up to:

Screenshot_20210906-073706.png

 

If your MyO2 end-date and contract/CCA duration differ, call O2, numbers here: Guide: Coronavirus Community Help and Support - call before 08:15 to get on the queue without your call being cut-off.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















View solution in original post

Message 2 of 2
128 Views
1 REPLY 1

pgn
Level 61: Brainiac
  • 23243 Posts
  • 172 Topics
  • 570 Solutions
Registered:

O2 started to permit 3-year contracts in August 2018, a rather sneaky way of making an expensive phone look cheaper.

Your contract documents will be in your MyO2, under View and print older bills, "My Documents" section, so you can check what you signed up to, @Maddie4.

Screenshot_20210906-064650.png

Your Device Plan CCA, above the red-circled section in the screenshot above, will also show you when and what duration you signed up to:

Screenshot_20210906-073706.png

 

If your MyO2 end-date and contract/CCA duration differ, call O2, numbers here: Guide: Coronavirus Community Help and Support - call before 08:15 to get on the queue without your call being cut-off.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
129 Views