Contract termination.

Contrat · ‎07-08-2019

I may need to cancel my contract that has approximately 6 months of 24 to run. I know I am liable to device charges but if cancelled, would I be liable for any airtime charges for the 6 months still to go??

jonsie · ‎04-01-2009

No you just pay off the device and give notice to end the airtime. See here:

Guide: Cancelling Your Contract

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

gmarkj · ‎26-03-2014

So long as you are on a refresh contract (you took it out with o2), then no.
If you took out a standard 24 month contract with a 3rd party (Carphone Warehouse, mobiles.co.uk, etc) then yes.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎08-08-2019

Please read my guide here. You won’t have to pay airtime plan charges

Guide: How does O2 Refresh work?

Marjo · ‎23-07-2014

Hi @Contrat , sorry to hear that you're planning on cancelling your contract. Did you get all the information you needed from the helpful replies above? Let us know if you need any additional advice.

Thanks for the help guys @jonsie , @gmarkj , @Anonymous

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