Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎07-08-2019
Accepted Solution

Contract termination.

I may need to cancel my contract that has approximately 6 months of 24 to run. I know I am liable to device charges but if cancelled, would I be liable for any airtime charges for the 6 months still to go??
Highlighted
Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Contract termination.

Highlighted
Level 47: Going Places
Posts: 5,898
Registered: ‎26-03-2014

Re: Contract termination.

So long as you are on a refresh contract (you took it out with o2), then no.
If you took out a standard 24 month contract with a 3rd party (Carphone Warehouse, mobiles.co.uk, etc) then yes.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Anonymous
Posts: 0

Re: Contract termination.

Please read my guide here. You won’t have to pay airtime plan charges 

 

Guide: How does O2 Refresh work? 

Highlighted
Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Contract termination.

Hi @Contrat , sorry to hear that you're planning on cancelling your contract. Did you get all the information you needed from the helpful replies above? Let us know if you need any additional advice. 

 

Thanks for the help guys @jonsie , @gmarkj , @Anonymous thumbsup

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature