cancel
Showing results for 
Search instead for 
Did you mean: 

Contacting O2

SO
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

 

I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.

 

Help

 

Many thanks

Message 1 of 4
2,239 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122382 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @SO

The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 3 of 4
2,229 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory? 

Edit: Either that, or take the phone into an O2 store and bring identification with you.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
2,232 Views

Cleoriff
Level 94: Supreme
  • 122382 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @SO

The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
2,230 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,531 Views