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[Nicola5]

I have taken a new contract and o2 said they would pay off my old contract but iam still paying for it what do I do

[PhoneChanger]

@Nicola5 have you upgraded? if so the last bill will also include the first charges for your new one.

If you've taken out an additional contract and your old one should have ended, you will need to call O2 on 202 to get this resovled

[O2Stacey]

Hi @Nicola5 

If you upgraded you should only be paying for your device and airtime. With O2 you will pay 2 seperate direct debits, one for Device and one for airtime. Download My O2 to view your bills to double check.

https://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

Guide: How does O2 Refresh work? 

Hope this helps. If not you will need to contact customer services. 

Stacey