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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

They are for indication only. Smiley Sad

Which if you came here we would have suggested trying your sim out in that area.
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Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Constant connection problems North London - not getting fixed, what are my options?

It isn't really opinion though....
It's common sense and fact backed up by legally binding terms and conditions.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

Well you clearly have not come across the Supply of Goods and Services Act 1982 "any service should be provided with reasonable care and skill, within a reasonable time and at a reasonable cost". not being able to make and receive calls in my home in inner London does not seem very reasonable when this is the service I'm paying for!!

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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

As fellow customers like you we can but listen and sympathise.

Let us know how you get on with your complaint please.
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Posts: 81,071
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: Constant connection problems North London - not getting fixed, what are my options?

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Posts: 1,716
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Kudos: 220
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Registered: ‎06-12-2008

Re: Constant connection problems North London - not getting fixed, what are my options?

Have you moved again from Upper Norwood? which last time I checked was in the Outer London Borough of Croydon.

As you obviously had the service when you took out the contract, O2 were not able to foresee that you would move to an area where there were issues with a mast, nor that those issues with that mast would occur at the exact same time that you moved.

iPhone 11 Pro (O2 eSIM,3), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

[ Edited ]
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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

I find it amazing what people in the UK are prepared to accept as service from their mobile operators. I work in central London and when I go into the John Lewis in Oxford street, I lose all connection. This is in a large department store on the busiest shopping street in one of the biggest cities in the first world. The same goes for inside Selfrdges on Oxford Street, and it is both on O2 and my work EE phone. It is an absolute joke. And when I drive up the M1, there are areas where I lose sevrice, on the supposed main motorway. I worked out in South Africa for 3 years and never dropped calls inside any buildings or shopping centres and that is a supposed third world country. So for people to be on here defending operators because you are indoors or are in that backwater village of Croydon is ridiculous. UK operators in general provide a very poor service and get away with it because people are locked into long term contracts to get the phone subsidies. Going forward I will never have anything but a month by month contract and that is what everyone needs to do.

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Anonymous
Posts: 0

Re: Constant connection problems North London - not getting fixed, what are my options?

That's fair enough.

I remain on Payg so I have complete freedom myself.
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Posts: 81,071
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: Constant connection problems North London - not getting fixed, what are my options?

Some people unfortunately have to take out a 2 year contract to get the latest phones. It's vital that some research is done with regards to coverage. It's unfortunate (or not) that you moved address.

One of the reasons I opted for a 30 day contract.