on 15-08-2014 14:19
It's common sense and fact backed up by legally binding terms and conditions.....
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-08-2014 14:53
Well you clearly have not come across the Supply of Goods and Services Act 1982 "any service should be provided with reasonable care and skill, within a reasonable time and at a reasonable cost". not being able to make and receive calls in my home in inner London does not seem very reasonable when this is the service I'm paying for!!
on 15-08-2014 14:55
I presume you have tried TuGo?
on 15-08-2014 15:05
Have you moved again from Upper Norwood? which last time I checked was in the Outer London Borough of Croydon.
As you obviously had the service when you took out the contract, O2 were not able to foresee that you would move to an area where there were issues with a mast, nor that those issues with that mast would occur at the exact same time that you moved.
15-08-2014 15:11 - edited 15-08-2014 15:12
on 15-08-2014 15:42
I find it amazing what people in the UK are prepared to accept as service from their mobile operators. I work in central London and when I go into the John Lewis in Oxford street, I lose all connection. This is in a large department store on the busiest shopping street in one of the biggest cities in the first world. The same goes for inside Selfrdges on Oxford Street, and it is both on O2 and my work EE phone. It is an absolute joke. And when I drive up the M1, there are areas where I lose sevrice, on the supposed main motorway. I worked out in South Africa for 3 years and never dropped calls inside any buildings or shopping centres and that is a supposed third world country. So for people to be on here defending operators because you are indoors or are in that backwater village of Croydon is ridiculous. UK operators in general provide a very poor service and get away with it because people are locked into long term contracts to get the phone subsidies. Going forward I will never have anything but a month by month contract and that is what everyone needs to do.
on 15-08-2014 16:06
Some people unfortunately have to take out a 2 year contract to get the latest phones. It's vital that some research is done with regards to coverage. It's unfortunate (or not) that you moved address.
One of the reasons I opted for a 30 day contract.