Complaints Review Service

[Anonymous]

Hi, I am in the process of making a complaint and submitted it 11 working days ago. I receifved an email back at time of submission stating currently I would receive a reply wihin 7 working days. This hasnt happened. I have since spoken to the webchat complaints and they inform me that is the only way to contact them and they should reply to any email I send especially regarding an update. Since 7 working days have passed I have emailed everyday to get no reponse. The code of conduct on the O2 website also states within 7 days so I can only assume they have broken their own terms. I have also noticed this seems to be a general theme with this covert department. Is there any way of hurrying these inept unporfsssional idiots along? I know I can wait 8 weeks until I contact the ombudsman and I have already breifed them and I must say they were quite shocked at the handling. What can I do to get a response?

[Anonymous]

Look here :

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Impartial review service.

[perksie]

I haven't heard of any way of chasing them up, just a question of waiting I think.

Poor though, you should have heard back by now.

[Anonymous]

I must stress this is the complain review service I have complained too.

[perksie]

Bob probably doesn't have his glasses on!

[Anonymous]

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@Anonymous wrote:
I must stress this is the complain review service I have complained too.

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If you have followed everything in that then as said you must let the complaint take its course, and then take the next step which you already know.

[jonsie]

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@Anonymous wrote:
I must stress this is the complain review service I have complained too.

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 Sent you a PM