Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2g not working

I have a Sony Xperia Z on PAYM o2 with 1gb internet allowance. The phone shows full signal with G data - but any attempt to use the internet will time out. If the phone is showing 3g/H/H+ I can use the internet without any trouble. I've reset my apn ...

Resolved! Upgrades - no tariffs

Trying to upgrade pay monthly - just want a free phone at the same deal. I have tried every free phone and they all say "no tariffs available" Tried chat and got transferred where I just seemed to hang in limbo Anyone had the same issue? Are these ph...

Resolved! unsuspended phone......

will pending international text messages make it to my phone when restored fully? or will they never arrive? also, payment was made on my account today around an hour ago or so and it's still showing as due on online account. How come?thanks

O2 chat lied to me!

Topic. I was on the O2 support chat room on Saturday the 25th of May, requestng an unlock on my old Samsung Galaxy S2, the advisor told me that because the first unlock request which was made on Sunday the 19th was rejected by the support team, the n...

Resolved! mobile broadband top up

Why can I not top up with Maestro anymore.

Resolved! Switching number from o2 sim to o2 micro sim

Hey guys, I've just got a new phone after upgrading my o2 contract from the Galaxy SII to HTC One. I need to keep my number but the SII has a normal sim and the HTC has a micro sim so I cannot just keep my old one. Do I need to give o2 the PAC code t...

Resolved! Internet not working!

I have troubleshooted many times, Google, Live Chat, Forums etc.The problem I am having is with mobile network internet, I have O2 unlimited and a data bolt-on meaning I should be able to access the internet. This is not the case. I have tested the s...

Resolved! Contract Phone number changed

Hi I have a phone on contract and I changed my number in January but I want my old number back I don't mind if it was put on a separate o2 pay and go Sims card I had the number for 10 years and would like it back some how anybody help with this issue...

Resolved! Why am i getting Recent additional charges when I'm unlimited contract?

I took out a £37 contract but was charges £38.24 for my first month. Now its been paid, it says 'recent additional charges to your bill' £0.17. I have unlimited texts, unlimited calls and 1gb of data and just under half of that data has been used.......

Resolved! DD not come out

My monthly bill always comes out on the 28th of the month (or the next day if it falls on a weekend). However, checking my bank statement today nothing from o2 has come out. The DD is still set up and i can see the last request was made last month. W...

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