Compensation

[Papasmurf1972]

There has been post of customer being offers £75 for compensation for the recent bata breaking down is this correct and if so why isn’t all customers being offered it I have been offered only 2 days of data credit

[Anonymous]

@Papasmurf1972 That’s false, the £75 was just a rumour started on Facebook 

[adamtemp64 · Accepted solution]

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178649#M28348 Is the official announcement etc 

[nemesis_1949]

is compensation being paid on all accounts as i hav been advised on one device but not others

[jonsie]

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@nemesis_1949 wrote:

is compensation being paid on all accounts as i hav been advised on one device but not others

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All accounts will be credited.

[adamtemp64]

@nemesis_1949 As @jonsie says each device on an account will get the credit as the each have there own separate contract and airtime component. 

[Mike_T]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

Thanks, 

The Community team