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Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

mobile restriced for non payment of bill

looking for advice here, I owe around £70 which I plan to pay on 20/12/18 per advice of guy on phone who said once balance cleared the phone will be reactivated.  I have received an email from O2 today demanding final bill of £320!!!  Is my phone and number still active or has account now been closed?

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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: mobile restriced for non payment of bill

Sounds like the system has closed you out.
It doesn't matter what the advisers tell you as the computers take over.
You need to call customer services when you can to see if it can be reversed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: mobile restriced for non payment of bill

@xox20 When service is restored to normal you will need to speak to customer service. If the email says you still owe money, that will not go away. 

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: mobile restriced for non payment of bill

Its crazy, I am 12 months into an 18 month contract costing £26 per month and it is a cheap HTC phone they gave me with the contract, how on earth can I owe £320???

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: mobile restriced for non payment of bill

@xox20 This is a customer community. No one here has access to anyone else's account. You will have to speak to customer service once the dust settles and the network is restored. I would imagine it will take a very long time to get through for a considerable period of time once they're up and running again.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: mobile restriced for non payment of bill

ok Bambino I was only looking for advice, apologies for disturbing you.

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Posts: 105,896
Topics: 554
Solutions: 13,946
Registered: ‎04-04-2012

Re: mobile restriced for non payment of bill

Contracts are 2 years unless you got a special deal?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: mobile restriced for non payment of bill

Hi @xox20, how are you getting on with this? Did you manage to speak with customer service yet and find out more about the email you had received?

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