cancel
Showing results for 
Search instead for 
Did you mean: 

Compensation

Papasmurf1972
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
There has been post of customer being offers £75 for compensation for the recent bata breaking down is this correct and if so why isn’t all customers being offered it I have been offered only 2 days of data credit
Message 1 of 7
1,262 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178649#M28348 Is the official announcement etc 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 3 of 7
1,222 Views
6 REPLIES 6

Anonymous
Not applicable

@Papasmurf1972 That’s false, the £75 was just a rumour started on Facebook 

Message 2 of 7
1,249 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178649#M28348 Is the official announcement etc 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 7
1,223 Views

nemesis_1949
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

is compensation being paid on all accounts as i hav been advised on one device but not others

Message 4 of 7
1,132 Views

jonsie
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@nemesis_1949 wrote:

is compensation being paid on all accounts as i hav been advised on one device but not others


All accounts will be credited.

Message 5 of 7
1,121 Views

adamtemp64
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@nemesis_1949 As @jonsie says each device on an account will get the credit as the each have there own separate contract and airtime component. 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 7
1,041 Views

Mike_T
Moderator
Moderator
  • 34 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The Community team

Message 7 of 7
969 Views