Compensation

[Charlene]

I have 3 sim only sims with you . I need compensation as none of them where in use all day and most of the night.

[MI5]

Surely you must have seen all the other 300 claims for compensation on here?

[Cleoriff · Accepted solution]

This is the official message from O2 @Charlene

We will be in touch with our customers shortly to share: 

• For our Pay Monthly customers

 SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 

• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

[adamtemp64]

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178649#M28348 Official post

[lance]

i have 2 sims and it left me and the wife without the phone all day and we are both disabled i need them phones for emergancy 

[Mike_T]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

Thanks, 

The Community team