Solved: Re: Collecting phone

Aiyvie · ‎27-02-2020

Hi!!

I need to collect an upgrade phone on behalf of the person who’s name it is under, but she doesn’t own photo ID except for an old laminated provisional licence (although this is still in date)
What should I do????

MI5 · ‎27-02-2020

@Aiyvie

You need ID of the person you are collecting for and the pin code sent to them in email.

There's no way they will release a phone to any random person without the correct documents.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎27-02-2020

@Aiyvie

You need ID of the person you are collecting for and the pin code sent to them in email.

There's no way they will release a phone to any random person without the correct documents.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Aiyvie · ‎27-02-2020

The only ID she has is a provisional from a while back it’s like a laminated paper one but it’s still valid would this be okay?

jonsie · ‎27-02-2020

No that on it's own wouldn't be sufficient. You would need at the very least a couple of utility bills but many stores insist on the pin code sent via email or text.

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Aiyvie · ‎27-02-2020

Well yes I would have my ID and the code but it says I need that and the buyers photo ID but that’s all she has

MI5 · ‎27-02-2020

@Aiyvie

I suggest you call the store in advance to check if they will accept her ID or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Collecting phone

Would like to end and move away from O2

hard one! as son in Australia.

Roaming

MPN move to another o2 account

Pay monthly eSIM activation