Code received, but not requested

[mburton2]

I've just record an access code " You can access your account using this code, if you did not request it, please contact us"

...& of course there is no way of making contact...the web site just goes round & round in useless circles....
What are my best options?..I don't want have to defend my innocence if my account is getting hacked....
TIA.

[MI5 · Accepted solution]

@mburton2 

Choose fraud Guide: Coronavirus Community Help and Support 

[mburton2]

Ps...sorry for all the typos above...can I Edit the post at all?

[MI5]

Edit is on the options drop down when in full view.

[mburton2]

Thanks...so it is

[jonsie]

Quite often these codes are sent out in error or when people put in the wrong number

Speak to them using any options you are given

[mburton2]

Sorted...Thank you..

Now I think about it, a friend of mine got "Done" like this....received a code they didn't ask for...Ignored it...

A little while later got a phone call from a scammer saying they'd been having issues with their own phone/account & had been trying to set up a new password...requested a code, but put in "the wrong phone number by 1 digit" & had been sent to my friends phone...could he have the code please...

Scammed & caused lots of aggro.....

Be aware....stay safe.....

[MI5]

Good advice...