Close one of my number on my account

[Anonymous]

Hello

I would like to close one of my number on my account and buy the number to go to a different provider

looking forward your answer

[jonsie · Accepted solution]

Just ask for your PAC and give it to your new provider. They will do everything for you and using the PAC will produce a final bill from O2. You also need to get the phone unlocked unless you are wanting a phone from your new provider.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

[MI5]

Hi @Anonymous

This is not CS so we cannot access your accounts.

Please call to get help http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous You arent talking to CS here. You need to contact them http://www.o2.co.uk/contactus

Info on cancelling contract here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[jonsie]

Also @Anonymous there is no need to buy the number. Taking it to another network is totally free.