Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎05-02-2019
Accepted Solution

Charges

I keep getting charged for 8???? Numbers but I don’t know how or why I’m getting them I keep saying STOP but I keep getting them
Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: Charges

Sounds like you have been swallowed up by a pay for it "scam".
Read the information on the links below to find out how to stop it and get a refund. You can also apply for a ban on all charge to mobile methods by contacting customer services.
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 93,009
Topics: 751
Registered: ‎14-01-2013

Re: Charges

@gmarkj

Good job. All  that info and no edits. On this new forum layout as well! wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: Charges

Thanks.
Was made easier by doing it all on a laptop. Doubt the same would be said if I was on mobile...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Charges

I'll let you all know next time I respond to another such query. As you know I only use a mobile.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Posts: 108,893
Topics: 561
Solutions: 14,427
Registered: ‎04-04-2012

Re: Charges

But you forgot our petition Smiley Wink
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Charges


@gmarkj wrote:
Thanks.
Was made easier by doing it all on a laptop. Doubt the same would be said if I was on mobile...

Well I just replied to another poor soul scammed out of money and I managed to type both websites plus MI5's petition, not without edits, though. But nothing to do with the new forum layout, just my bad typing joy

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: Charges

Point well made @MI5!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here