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Charges

Snoopy1966
Level 1: Joiner
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I keep getting charged for 8???? Numbers but I don’t know how or why I’m getting them I keep saying STOP but I keep getting them
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gmarkj
Level 66: Unequalled
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Sounds like you have been swallowed up by a pay for it "scam".
Read the information on the links below to find out how to stop it and get a refund. You can also apply for a ban on all charge to mobile methods by contacting customer services.
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 8
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gmarkj
Level 66: Unequalled
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Sounds like you have been swallowed up by a pay for it "scam".
Read the information on the links below to find out how to stop it and get a refund. You can also apply for a ban on all charge to mobile methods by contacting customer services.
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 8
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Cleoriff
Level 94: Supreme
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@gmarkj

Good job. All  that info and no edits. On this new forum layout as well! wink

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
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gmarkj
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Thanks.
Was made easier by doing it all on a laptop. Doubt the same would be said if I was on mobile...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 8
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Glory1
Level 43: Bright Spark
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I'll let you all know next time I respond to another such query. As you know I only use a mobile.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 5 of 8
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MI5
Level 94: Supreme
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But you forgot our petition wink
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
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Glory1
Level 43: Bright Spark
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@gmarkj wrote:
Thanks.
Was made easier by doing it all on a laptop. Doubt the same would be said if I was on mobile...

Well I just replied to another poor soul scammed out of money and I managed to type both websites plus MI5's petition, not without edits, though. But nothing to do with the new forum layout, just my bad typing joy

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 7 of 8
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gmarkj
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Point well made @MI5!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 8
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