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Level 2: Apprentice
Posts: 66
Registered: ‎09-12-2018
Accepted Solution

Charges

I gog my sim few days ago and bill is over £180 in services charged etf charged for what It’s my daughters phone she only 9 my bill is meant to be £25 not £180!!!! Shocking
Posts: 88,189
Topics: 532
Solutions: 11,379
Registered: ‎04-04-2012

Re: Charges

@Lirna 

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,563
Registered: ‎31-03-2010

Re: Charges

@Lirna Account and billing enquiries need to be taken up with customer service. We have no access to anyone else's account here.

I DO NOT WORK FOR O2

Level 2: Apprentice
Posts: 66
Registered: ‎09-12-2018

Re: Charges

@MI5 awwwww customer service did say a premium services charges like over 40 @Bambino just asking to see if anyone else had this thanks 😊c
Level 63: Greatness Assured
Posts: 12,563
Registered: ‎31-03-2010

Re: Charges

@Lirna You can ask customer service to put a bar on calling premium rate numbers and charge to mobile on your daughter's phone.

I DO NOT WORK FOR O2

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Level 2: Apprentice
Posts: 66
Registered: ‎09-12-2018

Re: Charges

@Bambino I didn’t know this the bill is 180 I can’t afford that 😭
Level 63: Greatness Assured
Posts: 12,563
Registered: ‎31-03-2010

Re: Charges

@Lirna Take a look at this link too. It will give you some good advice: https://payforitsucks.co.uk

I DO NOT WORK FOR O2

Level 2: Apprentice
Posts: 66
Registered: ‎09-12-2018

Re: Charges

@Bambino thank you ❤️
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Charges

Children have an awful knack of clicking on spurious links or buying games. At 9 years old I would have her on P&G.

Anonymous
Posts: 0

Re: Charges

At 9 years old she should still be playing with dolls & not smartphones