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Globalcharges · ‎26-08-2018

In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

MI5 · ‎26-08-2018

Have a look at the help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-08-2018

Have a look at the help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-08-2018

I have tagged @Payforit_Sucks They appear to be the go to person for information concerning these types of charges.

I DO NOT WORK FOR O2

MI5 · ‎26-08-2018

Website here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-08-2018

They are also a community member, and have responded on other similar threads, hence the tag.

I DO NOT WORK FOR O2

MI5 · ‎26-08-2018

Yes I am aware.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Payforit_Sucks · ‎26-08-2018

@Globalcharges wrote:
In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

£4.50 is the typical value of a 'Payforit' charge. Unfortunately these are usually subscriptions, so it is likely that £4.50 will be taken every week until you stop the charges. You need to look to see if you have received any texts (which you might have deleted or disregarded as spam) notifying you of the charges. If you can't find out that way, O2 Customer Services should be able to help you identify the originator of the charges.

Once you know who originated the charges, you need to contact them to stop the subscription and refund any charges already taken. Be clear that you never knowingly subscribed.

More detailed advice, and information on how to complain to the regulator, is on the website.

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers

Help put a stop to these scams. Join our Facebook Group

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