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Charges on phone bill

Adnyl
Level 1: Joiner
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How do you actually get to speak to someone regarding charges on your bill?

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jonsie
Level 94: Supreme
  • 94071 Posts
  • 610 Topics
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Registered:

Getting through

 

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here:

Guide: Coronavirus Community Help and Support

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

You can also reach O2 via social media:

Use the links below

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Message 2 of 2
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jonsie
Level 94: Supreme
  • 94071 Posts
  • 610 Topics
  • 7019 Solutions
Registered:

Getting through

 

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here:

Guide: Coronavirus Community Help and Support

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

You can also reach O2 via social media:

Use the links below

Message 2 of 2
372 Views