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Changing contracts and device but still with 02

GazMakaveli
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Hi,

 

I think my current contract with 02 expires in August, and I've seen a deal for a new iPhone SE with 02 on affordablemobiles.co.uk. 

 

I've settled my device plan - would I still be charged for leaving the contract early?

 

Cheers,

Gareth.

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MI5
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@GazMakaveli 

No, once the device plan is paid you are free to upgrade anywhere you like Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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GazMakaveli
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@MI5 wrote:

@GazMakaveli 

No, once the device plan is paid you are free to upgrade anywhere you like Guide: How does O2 Refresh work? 


I'm unsure whether I'm on 02 Refresh though? I purchased the plan and device at least a couple of years ago with Carphone Warehouse.

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MI5
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@GazMakaveli 

No it won't be refresh then, but if over 2 years you will have reached the minimum term so still free to leave or upgrade wherever.

If not yet 2 years, you will have to pay upto the end of the 2 year period.

If you text INFO to 85075 the service will text you back with any fees owing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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GazMakaveli
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@MI5 wrote:

@GazMakaveli 

No it won't be refresh then, but if over 2 years you will have reached the minimum term so still free to leave or upgrade wherever.

If not yet 2 years, you will have to pay upto the end of the 2 year period.

If you text INFO to 85075 the service will text you back with any fees owing.


Just done that, estimate is I'll be charged nearly £100. Best wait until August.

 

Thank you for your help.

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MI5
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I guess that's 3 more payments then @GazMakaveli ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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GazMakaveli
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@MI5 wrote:

I guess that's 3 more payments then @GazMakaveli ?


Yes I think you're right @MI5. Hoping the deal I've found is as good/better in August.

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MI5
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You can always weigh up the savings by switching now compared to the termination fees.

It might still work out cheaper @GazMakaveli 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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