Changing address

[Anonymous]

I have been trying to update my address with O2 customer services for over a week the standard answer is I have to wait 24 hours but after eight days they still cannot do it my O2 app and the local store have the correct address but head office cannot Do the same please ,could you give me some options

[jonsie]

Quite possibly looking at it again 😉

[Cleoriff]

They also asked for options on how to do it. That's what I gave

[MI5]

---

@Cleoriff wrote:

They also asked for options on how to do it. That's what I gave

---

Well, if you have a direct line into the head office computer it would help 

[Anonymous]

As of 20:26 I have had no reply from Samantha at 02 , I am not surprised as this seems to be a trend, as you cannot get a direct number to call the same person, they just hang up and forget you leaving it to the next person, shame on you 02

[jonsie]

It's quite rare that O2 fulfil their promises of a callback I'm afraid. Anything we can help with? 

[MI5]

Standard.

[jonsie]

---

@MI5 wrote:
Standard.

---

Never noticed....

No more comments needed then. 

[MI5]

---

@jonsie wrote:

---

@MI5 wrote:
Standard.

---

Never noticed....

No more comments needed then. 

---

In response to no call back......

[Bambino]

---

@Anonymous wrote:
As of 20:26 I have had no reply from Samantha at 02 , I am not surprised as this seems to be a trend, as you cannot get a direct number to call the same person, they just hang up and forget you leaving it to the next person, shame on you 02

---

@Anonymous Every mobile provider, as well as probably every other company who offer telephone customer service does exactly the same thing. O2 are no different, and no better or worse. They're all the same.

[Marjo]

Hello @Anonymous please let us know if you managed to change your address ok in the end or if you're still struggling. I'm going to drop you a quick PM (private message here on the forum) just in case you're still stuck with it, to see if we can speed things up for you in any way.