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Changing address

Anonymous
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I have been trying to update my address with O2 customer services for over a week the standard answer is I have to wait 24 hours but after eight days they still cannot do it my O2 app and the local store have the correct address but head office cannot Do the same please ,could you give me some options
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jonsie
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Cleoriff
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They also asked for options on how to do it. That's what I gave tongue

Veritas Numquam Perit

Girl in a jacket
Message 12 of 24
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MI5
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@Cleoriff wrote:

They also asked for options on how to do it. That's what I gave tongue


Well, if you have a direct line into the head office computer it would help LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 24
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Anonymous
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As of 20:26 I have had no reply from Samantha at 02 , I am not surprised as this seems to be a trend, as you cannot get a direct number to call the same person, they just hang up and forget you leaving it to the next person, shame on you 02
Message 14 of 24
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jonsie
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It's quite rare that O2 fulfil their promises of a callback I'm afraid. Anything we can help with? 

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MI5
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Standard.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 24
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jonsie
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Message 17 of 24
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MI5
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@jonsie wrote:

@MI5 wrote:
Standard.

Never noticed....

No more comments needed then. 


In response to no call back......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 24
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Bambino
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@Anonymous wrote:
As of 20:26 I have had no reply from Samantha at 02 , I am not surprised as this seems to be a trend, as you cannot get a direct number to call the same person, they just hang up and forget you leaving it to the next person, shame on you 02

@Anonymous Every mobile provider, as well as probably every other company who offer telephone customer service does exactly the same thing. O2 are no different, and no better or worse. They're all the same.Smiley Frustrated

I DO NOT WORK FOR O2



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Message 19 of 24
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Marjo
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Hello @Anonymous please let us know if you managed to change your address ok in the end or if you're still struggling. I'm going to drop you a quick PM (private message here on the forum) just in case you're still stuck with it, to see if we can speed things up for you in any way.

Message 20 of 24
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