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Changed tariff - Lost signal

DavidB286
Level 1: Joiner
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I have upgraded my tariff this morning and kept my existing SIM. However since I completed the upgrade I have had no signal. I have tried removing & re-inserting my SIM and rebooted my phone but this has not worked.

 

There was no mention that I would experience a loss of signal when I performed the upgrade

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MI5
Level 94: Supreme
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@DavidB286 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123808 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@DavidB286 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Stan04
Level 1: Joiner
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The same has happened to me. It’s a joke. Can not get thru to them on the phone or by message. Have try Facebook my o2 and other social platforms. 
I will be ending my contract once I have finally spoken to someone.Customer  service is a complete job 

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