Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill charges

I need to find out why I have been continuously charged by google play on my bill. I have never made these purchases myself. This is every month and is going on months. I need this rectified, refunded and completely removed from my contracted bill as...

Resolved! Where do I send my PAC code?

Where can I send my PAC code please? I need to import my old number to o2.

Resolved! Change bank details/bank for direct debit

Hi, I cannot find out on my O2 how to alter the bank details. i've recently changed banks and want my new direct debit to come out of my new bank - any help please?

Resolved! Buyout

I have 3 phones on this account and I'm trying to buy out my contract on one of them, but I can only find the account to one of my phones?

Resolved! More data

I need help getting more data

Resolved! Swap numbers on my two contracts

Hi, can I swap my numbers around on my two contracts?

Resolved! Payment issues

I’m trying to pay my bill online but it keeps showing an error where the enter cvc number should be. Any ideas why?

Upgrade nightmare

This is a bit of a weird one. I have two accounts with o2, they started as a phone and a tablet both pay monthly. Upgraded on my tablet plan when eligible to a phone, then I paid off the phone on the other account. The phone that I got from the table...

Resolved! Upfront payment issue

Clicked to pay a upfront payment towards a new phone I ordered. But the upfront payment hasn’t came off and is now charging me more monthly than I expected

Resolved! My phone has been stolen

Hi, my phone was stolen last night please could you block my sin and my phone from getting used please

O2

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