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Changed tariff - Lost signal

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DavidB286
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‎07-12-2021 12:50 - edited ‎07-12-2021 13:04

‎07-12-2021 12:50 - edited ‎07-12-2021 13:04

I have upgraded my tariff this morning and kept my existing SIM. However since I completed the upgrade I have had no signal. I have tried removing & re-inserting my SIM and rebooted my phone but this has not worked.

 

There was no mention that I would experience a loss of signal when I performed the upgrade

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MI5
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on ‎07-12-2021 13:07

on ‎07-12-2021 13:07

@DavidB286 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151916 Posts
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Registered:

on ‎07-12-2021 13:07

on ‎07-12-2021 13:07

@DavidB286 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stan04
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on ‎07-12-2021 13:39

on ‎07-12-2021 13:39

The same has happened to me. It’s a joke. Can not get thru to them on the phone or by message. Have try Facebook my o2 and other social platforms. 
I will be ending my contract once I have finally spoken to someone.Customer  service is a complete job 

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