Changed from payg to monthly kept same number but got none of what I'm paying for

[Hans]

Hi I changed from pay as you go to monthly plan , when I collected my phone told them I wanted to keep my number , so didn't get a new sim. 

Now I have the phone up and running and have came off my pay as you go bundle I am getting charged via credit I had on already when I should have free texts and calls from my monthly plan.

[Cleoriff]

Hi @Hans 

As the systems are running slow it may take longer than normal to update

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

It won't happen over the weekend but keep rebooting your phone.

If no joy by Monday then contact customer services Guide: How to find help & contact O2 

[Hans]

Trying to get through to them as it has  been over two weeks now.

[Cleoriff]

OK. Keep perservering in these strange and troubled times @Hans 

[Jules2]

I’ve also changed from PAYG to pay monthly with O2 and want to keep number. Sent text message with new sim number but am still in PAYG and being charged for contract. Said could take up to 24 hours but has been nearly 3 days. Has the transfer been affected by staffing issues also? Thanks

[Cleoriff]

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@Jules2 wrote:
I’ve also changed from PAYG to pay monthly with O2 and want to keep number. Sent text message with new sim number but am still in PAYG and being charged for contract. Said could take up to 24 hours but has been nearly 3 days. Has the transfer been affected by staffing issues also? Thanks

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It will have been affected by the staffing issues @Jules2 . Patience is required really. (Frustrating I know) but at least, unlike others you do have a phone which is usable. x