Unnecessary added extra charges

[Shaz1]

Hi everyone
I'm trying to contact 02 customers service online but I guess no one's working from home

I keep getting charges extra when I clearly dont buy anything online via phone

How is that every month it jumps from my 49 quid bill to 61? It makes no sense

[gmarkj]

The link below will show you how to get to the download bill page, which will show what the extra charges are for.
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
If you believe you are not doing anything to incur these (like buying things for games, or sending MMS) then you need to speak to customer services.
It may well be that you have been subscribed to a premium text service. See help on the two links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://payforitsucks.co.uk/